Thanks for being part of the team of staff and volunteers who make our events happen. We couldn’t do it without you! We use your data for selection, deployment, and training; to perform background checks; for accreditation purposes; to provide uniforms, transport, training, and rewards; to administer and evaluate assessments; and to tell you about upcoming opportunities and events.
What data do we collect?
FIFA and the LFS (Local FIFA Subsidiary) collect(s) the personal data of the data subjects provided to FIFA by means of the registration form on the FIFA Global Volunteer Platform. FIFA and/or the LFS collect(s) the following categories of personal data:
Name
Date and place of birth
Email address, postal address, and phone number
Country and city of residence
Nationality
National Identification/passport number
Photograph
Clothing size
Gender
Emergency contact information
Volunteer experience
Role interest
Language spoken and level
Professional experience
Driving license information
Study level
Working preferences
Availability
Allergies
Dietary restrictions
Disability information
Social media addresses
Background check status
Education and qualifications
Precise geolocation coordinates
Employee information
Medical history
Technical details (such as user account information)
Accreditation status and number
Citizenship
Assessment score
Interview status and outcomes (e.g., invited, attended)
Role offer history and role status
Training attendance and completion information
Shift schedules, shift attendance, punctuality and check‑in data
Operational logs relating to uniform or equipment distribution
Responses to volunteer surveys and post‑event feedback forms
Performance‑related indicators (including attendance reliability and fulfilment of assigned duties)
Certain processing of operational and performance‑related data takes place only where you provide explicit consent.
How do we use your data?
FIFA and/or LFS use the personal data as follows:
(i)to select, assign and deploy the volunteers; (ii)to perform background checks and issue volunteers’ accreditations; (iii)to provide uniforms; (iv)to provide transportation services to volunteers, if needed; (v)to reward volunteers at the end of the event; (vi)to communicate with volunteers in the context of the event; (vii)to provide volunteers with specific training in accordance to the respective role; and (viii) to inform volunteers about any upcoming FIFA event that may be of their interest by means of the newsletter subscription. (ix)to administer and evaluate assessments to support the selection, development, and placement of volunteers in appropriate roles.
Additional purpose subject to explicit consent
If you provide explicit consent, FIFA may also process and share certain volunteering related information with the relevant event organiser, namely the Local Organising Committee (“LOC”) and/or Hosting Member Association (“Hosting MA”) and/or the LFS, hereinafter the “receiving organization” for the additional purpose of:
enabling the receiving organisation to maintain a record of volunteers’ operational activity and performance;
enabling the receiving organisation to assess volunteers’ suitability, eligibility or placement for future events organised by the receiving organisation;
allowing the receiving organisation to allocate roles based on historical volunteering data, including performance indicators;
allowing the receiving organisation to decide whether to invite or not invite volunteers to future events organised by the received organisation based on historical performance data.
How long do we keep your data for?
We will keep your personal data for a period of four years after registering on the FIFA Global Volunteer Platform to cover a full FIFA World Cup cycle.
For the additional processing subject to explicit consent, FIFA will retain performance related or operational volunteering data only for as long as required to complete the transfer to the receiving organization and maintain appropriate records of consent.After transfer, the receiving organisation determines its own retention periods for data it receives as an independent data controller.
Who do we share your data with?
Local FIFA Subsidiary
Local Organising Committee
Hosting Member Associations
Our rostering partners
Security authorities, for background checks
Host Country
Visa authorities or third parties assisting in the entry visa process
Third-party partners conducting volunteer assessments
With your explicit consent, FIFA may also share the additional categories of data listed above with the receiving organisation acting as an independent controller for the additional purposes described in this notice.
Storage of your data and data security
Your personal data is stored and maintained in a database in Switzerland or in the European Economic Area (EEA), Australia and the country where the LFS is located. The database is operated by FIFA or on FIFA's behalf.
Some or all of the Personal Data may be stored outside of the European Economic Area (EEA). If FIFA stores and processes Personal Data outside the EEA, FIFA will take all reasonable steps to ensure that the Personal Data is treated as safely and securely as it would be within the EEA and under the Applicable Data Protection Laws. Such measures might include the conclusion of data transfer agreements on the basis of the relevant EU model clauses.
Data security is very important to FIFA. In order to protect the Personal Data, suitable measures to safeguard and secure the Personal Data have been put into place.
Profiling and decision‑making related to the receiving organisation processing
If you provide explicit consent, the receiving organisation may use your volunteering data to carry out profiling for the purpose of evaluating your suitability for future events organised by the receiving organisation.
Such profiling may include:
reviewing shift attendance, punctuality, and completion of duties;
reviewing interview outcomes and role or training history;
generating performance‑related indicators;
assessing whether to include or exclude you from future volunteering opportunities.
FIFA does not perform automated decision‑making for this purpose. The receiving organisation may use profiling once it becomes an independent controller.
Your rights under applicable data protection laws
As a data subject, you have the following rights under applicable data protection laws:
Right of access
– to obtain a copy of your personal data.
Right to rectification
– to correct inaccurate or incomplete data.
Right to erasure
– to request deletion of your data in certain circumstances.
Right to restrict processing
– to request restricted use of your data.
Right to data portability
– to receive your data in a structured, commonly used format.
Right to object
– including the right to object to processing based on legitimate interests and to object to direct marketing.
Right to withdraw consent
– where processing is based on consent, you may withdraw it at any time without affecting prior processing.
Right to lodge a complaint
– with the supervisory authority of your place of residence, employment, or the place of an alleged infringement.
Rights relating specifically to receiving organisation‑related processing
If you provide explicit consent for the receiving organisation‑related sharing and processing:
You may withdraw your consent at any time with FIFA.
Withdrawal will stop future transfers but will not affect processing already performed by the receiving organisation.
Once your data has been transferred, certain rights (access, rectification, erasure, objection, restriction) must be exercised directly with the receiving organisation, which acts as an independent data controller.
What part of the General Data Protection Regulation (GDPR) covers this?
Article 6 paragraph 1 (a) GDPR (consent)
Article 6 paragraph 1 (b) GDPR (contract)
Article 6 paragraph 1 (c) GDPR (compliance with legal obligation)
Article 6 paragraph 1 (e) GDPR (public interest)
Article 6 paragraph 1 (f) GDPR (legitimate interests)
