FIFA provides different avenues for reporting safeguarding concerns. The following avenues are available for the FIFA Women’s World Cup in Aotearoa New Zealand and Australia.
FIFA takes a zero-tolerance approach to maltreatment, harassment, abuse neglect and/or exploitation and all issues raised will be handled in line with our statutory rules, codes of conduct and internal guidelines.
Report to local authorities
Any suspected urgent and/or criminal activity requiring immediate attention shall be reported directly to the Local Authorities in first instance for investigation. Once the local authorities have been informed, we ask you to report to the FIFA Women’s World Cup 2023 Competition Safeguarding Managers (see contact details below) to ensure immediate action related to the competition.
Aotearoa New Zealand:
111 for an emergency
105 for police non-emergency reporting or enquiries
Australia:
000 for an emergency
131 444 for police non-emergency reporting or enquiries
Report to FIFA
During the competition
For reporting or consultation on non-urgent concerns or when in doubt as to whether a concern is urgent, you can contact the Safeguarding Team by:
calling the 24/7 local mobile numbers: Aotearoa New Zealand (+64) 021 769 814 or Australia (+61) 0414 935 774. These lines will be operational throughout the period of the tournament, 20 July to 20 August 2023.
sending an email to safe@fwwc2023.org
The members of the Safeguarding team speak several languages. However, you can request to have a translator or, if you are a member of a Team Delegation, you can seek the help of your Team Liaison Officer (TLO).
"Always on" reporting
FIFA provides a confidential, dedicated, highly secure and web-based whistleblowing system so that individuals can report any safeguarding concern. Users can attach supporting documentation and create an anonymous postbox that allows them to correspond with FIFA without submitting personal information. Fill out this form:
Additionally, you can also use the FIFA generic online confidential reporting system (select the category “A Form of Abuse, Harassment, Neglect, or Exploitation”).
